Our course offers employability with the right blend of Soft Skills, Business Communication and Digital Literacy.
ABOUT COURSES
Course Eligibility: 10th Pass
Duration: 5 weeks
Take-Away: Certificate after completion
Content:
- Introduction to Roles and Responsibilities of Customer Care/ Tele Sales
- Business Communication
- Maintaining MIS and handling queries
- Soft Skills for the above role
- Basics of Digital Literacy
- Managing calls
- Resolving customer queries and complaints
- Customer service and Selling skills
HIGHLIGHTS OF COURSES
- Ideal batch size for better interaction & learning
- Highly experienced & skilled trainers with extensive hands on practice.
- Course tailored to meet industry standards as per need analysis for beneficiaries
- Course design employs a logical progression from basic to advance levels
- Unique pedagogy with rle plays, case studies and practicals
- Equips learners with skills and knowledge that are of current practice of trade
- Project based learning through On-Job-Training (OJT)
- Access to industry experts through guest lectures
- Emphasis on skilling for the future with focus on building self-reliant individuals
- Certificate after completion of course
- 100 % Placement assistance